*How can I send you my photos?
You can upload your photos or mail them.
*Is there any insurance?
This will include $100.00 of insurance.
*Are the pendants scratch &water resistant?
Your Photo Enameled Jewelry is scratch resistant & waterproof.
*Do you remove the backgrounds of the photos?
In most cases the backgrounds are removed. Unless you specify otherwise.
*How do I care for this product?
As with all fine jewelry, keep your Picture on Sterling Jewelry away from any chemicals including perfume to keep it looking its best. A jewelry cloth will polish your piece nicely.
*How long will it take to receive my pendant?
In most cases your jewelry will be shipped within 4-5 business days. Special requests may take longer.
*What type of picture can I use?
A good quality or professionally photographed picture will always look excellent.
Avoid a picture that is printed on glossy paper, which reflects the light
Avoid a picture that is printed on a non-smooth surface which has raised and lowered areas, since they will be reflective. The raised areas can appear as white dots, necessitating further processing to fix.
Avoid a picture where the individual hair blends into the background, for example, an individual with black hair against a black background. **We will not be able to remove the background since in is not discernible from the person’s hair.
*Do you touch up poor quality images?
We do fix the reproduced image of poor quality images, so that they look better than the original.
*Will I get my photo back?
We do return your photo to you in the same condition that we received it in. It will be returned with your pendant.
*Can you merge more than 1 photo?
Yes, we can combine more than one photo, however there is an additional charge.
*There are no returns on custom photo jewelry.
* How can I reach you?
Email: oceansilver@verizon.net
US Mail: Ocean Silver-216 Centerdale Road-Coraopolis, Pa. 15108
