About your order:
Which payment methods are available on this site?
Visa, Mastercard, Discover, and Paypal
Is it safe to use my creditcard over the Internet?
We use the latest Internet security technology to protect your credit card information.
How much does shipping cost?
We ship our products First Class USPS. Insurance is included within the continental United States
$ 00.00- $50.00 $3.95
$ 50.01- $100.00 $4.95
$ 100.01- $150.00 $6.95
FREE USPS SHIPPING ON ORDERS OVER $150.00 (not including tax or shipping)
UPS is available also. Rates are as follows:Ground (1-6 days) check times in your area at http://www.ups.com/ (we ship from zip code 01985)
These charges are approximate for a 1lb. package under $100.00.
Ground(1-6 days) $7.00
3 Day Select (3 days) $9.00
2nd Day Air(blue label-2 days) $12.00
Next Day Air(Red Label-1day) $30.00
Shipping charges can vary widely.
Will I be charged Sales Tax?
Pa. and Ma. Only
Do you offer gift messages or gift boxing services?
Yes. If you are sending a gift, we can add that special touch for you! We will enclose a personalized gift message with your order for only a $1.00 charge. We can send your gift in one of our gift boxes. To add a white gift box it is only $2.00 additional.
Why was my order cancelled?
We reserve the right to cancel any order due to, but not limited to:site related malfunctions, failed credit authorizations, improperly stated pricing and discounts.
What if my order gets lost or damaged in shipping?
Contact us immediately. Our packages are insured.
How do I find out about special items and promotions?
The best way to stay informed about updates to your site is to sign up for our e-mail registry program, we will notify you of upcoming sales and promotions.
How do I contact you if I have a question?
We are always happy to answer any questions that you may have. You may email us at customerservice@oceansilver.com or write us at Oceansilver 216 Centerdale Road , Moon Twp., Pa. 15108. You may also call at 412-269-2720 8am-6pm eastern standard time Monday through Friday.
What if I can't find exactly what I'm searching for?
We try to offer a vast selection of beautiful and unique jewelry. We are also continually looking for new pieces to add to our collection. However, if you cannot find exactly what you are looking for, please email us at customerservice@oceansilver.com and we will do our best to help you find that special piece.
Product Guarantee
We stand behind every purchase with our Guarantee of 100% satisfaction. If you are not completely satisified with any item you order, we will either refund or replace it for you within 30 days of the invoice, excluding shipping and handling. Please see return page for details.
How can I be sure of the quality?
Rest assured that we only sell 92.5% pure sterling.
Do you engrave?
Not at this time.
Will you sell my email address?
We do not sell email address to anyone. We respect your privacy.
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Pricing Errors and Omissions Subject to Correction without Notice
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